When Software Understands the User - Kevin Stewart

*When Software Understands the User: Unlocking Scalable Personalisation with AI* What if your business had access to infinite human intelligence? In this provocative and forward-thinking talk, Kevin Stewart, Head of Design at Waracle, explores how AI is reshaping the landscape of customer experience by enabling software that truly understands individual users. Kevin traces the evolution from traditional real-time human intelligence to the rise of scalable digital intelligence, and now, to the game-changing role of AI in delivering hyper-personalised experiences at scale. With cross-industry examples and practical starting points, he unpacks how this new form of deployable intelligence can help businesses solve an age-old challenge: tailoring interactions without breaking scalability. A must-watch for anyone designing future-proof products or services in the age of AI. 📍 *Speaker:* Kevin Stewart, Head of Design at Waracle 🎤 *Event:* DIBI 2025, Edinburgh – Theme: "Intelligence" #AI #Personalisation #CustomerExperience #ProductStrategy #GenerativeAI #BusinessIntelligence #Waracle #DIBI2025 #DesignLeadership #ExponentialTech 👉 Like, comment and subscribe for more talks from DIBI!