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(All the resources/blueprints in this video can be found in the community 📝 )
If you're building AI voice agents, understanding conversational flow is a game-changer—but here’s the catch: you shouldn’t always use it. In this video, I’ll show you exactly when to use conversational flow in Retell AI and when it could hurt your automation.
Here’s what we’ll cover:
✅ The building blocks of conversational flow and how it works.
✅ A real-world example where I built a routing agent.
✅ A special system I designed to cut build time dramatically (this will save you hours).
💡 Why does this matter?
AI voice agents are great, but they’re not predictable by default. They generate responses probabilistically, which means they might say something different every time—even when accuracy is critical. That’s where conversational flows come in, forcing structure and making AI more reliable in the right situations. However, if used incorrectly, they can make conversations feel rigid and robotic.
📢 By the end of this video, you’ll know exactly when to use conversational flows—and when to avoid them.
👉 Use Retell AI here: https://dashboard.retellai.com/?ref=techtomlet
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Chapters
00:00:00 Intro to Conversational Flows
00:01:01 AI Agent Live Demo
00:03:39 Deterministic vs. Probabilistic Models
00:10:17 Setting Up Call Routing
00:14:30 Advanced Retell AI Features
00:20:29 Speeding Up Development with AI Tools
00:28:02 Error Handling & Fixes
00:37:40 Global Nodes & Workflow Tips
00:46:16 Testing & Fine-Tuning
00:55:34 Wrap-Up & Community Invite
Intro Music by: https://pixabay.com/users/43093431/?tab=music&order=latest&pagi=1
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