Retell AI Conversation Flow: Build an E-COMMERCE AI voice agent

Check out more tutorials like this one: https://www.youtube.com/playlist?list=PLVZWdZybU82EZJcSgjxhNcbmMqTByRS-u Want to work with me? 🤝 Connect with me on LinkedIn: https://www.linkedin.com/in/nahuynh/ 🤙 Hop on a call: https://cal.com/nathan-huynh-agento/20-minute-consulting-call In this video, I will build an AI voice customer service rep for e-commerce businesses that can: 📦 Recognize customers and pull their ongoing orders from the CRM 💸 Process refunds automatically based on reasons 👤 Escalate complex cases to the right human agent when needed All these done with no code, using Retell AI Conversation Flow! Sign up to Retell AI: https://dashboard.retellai.com//?ref=nathan-agento Sign up to Make: https://www.make.com/en/register?pc=nathanagento If you have any questions, feel free to leave a comment below, I read every comment 😄 Resources mentioned in the video: - Templates (Retell agent, Make scenarios...) in this link: https://nhatanhhuynh.notion.site/E-commerce-Customer-Support-Rep-Resources-19cf169744fa8001acaff82f870d7264?pvs=4 - Single-prompt tutorial: https://www.youtube.com/watch?v=yv4o8sbKEXA - Multi-prompt tutorial: https://www.youtube.com/watch?v=JeA7-5nA1Wo - Retell AI Conversation Flow documentation: https://docs.retellai.com/build/conversation-flow/overview Timestamps: 00:00 Demo 03:45 Benefits 05:29 Evolution 10:15 Overview 16:20 Conversation flow 43:10 Functions 49:52 When to use 50:41 Ending Music track: serenity by massobeats, City Lights by Moavi Free Background Music (No Copyright) #ai #voiceagent #retell #conversationflow