Join the waitlist for my community: https://forms.gle/qmcJrpgZTiZdgHzH8
Learn how to integrate an AI caller into your call center that handles after hours calls using Twilio, n8n, and Retell AI. This will route calls based on business hours and VIP customer status, routing to a human, your call center, or to an AI call agent.
🛠️ Hire me:
[email protected]
👉 Sign up to retell: https://dashboard.retellai.com/?ref=bart
👉 Sign up to n8n: https://n8n.partnerlinks.io/lyzq2o8cky0o
🏆 Gumroad link for all resources: https://bartslodyczka.gumroad.com/l/zdkgju
📺 Extended call transfer functionality:
https://youtu.be/mYdzu8NCOV0
Timestamps:
00:00 Overview of workflow, features, and what we cover
09:09 Strategy on how to route business hours calls through AI first
10:48 Hire me to build this for you
11:36 Pre Call router n8n scenario overview
14:57 Check availability/ call transfer n8n workflow
19:04 Post call analysis n8n scenario overview
26:16 Mid video recap and Twilio integration
28:27 Set up the Retell AI Agent
28:59 How to add & connect a Twilio number to your Retell AI agent
30:58 How to add a knowledge base to your Retell AI agent
32:45 How to make a custom prompt for your Retell AI agent
36:36 How to add the function calling to your Retell AI agent
38:17 Simple demo of the call transfer workflow
44:13 Live call testing various routing workflows
43:50 Final summary, closing thoughts, and how to hire me