BUILDING an AI Call Center | VAPI Squads Full Guide

In this VAPI tutorial, we’ll be building an AI Call Center using the newly released VAPI Squads feature. VAPI Squads enables you to create teams of AI callers, making each and every VAPI assistant specialized and higher performing. The specific example that we’ll be building is a customer support AI call center, where we’ll have separate voice AI agents for transferring calls, managing accounts, troubleshooting, and appointment setting. We'll also be creating VAPI tools using Make.com to enable powerful actions for AI calling agents. Book a call with me: https://cal.com/shadow-ai/discovery-call Agency Website: https://www.shadow-ai.co 👉🏼 Subscribe to the channel: https://www.youtube.com/@theibrahimmunir?sub_confirmation=1 📚 Resources used in this video: Get access to the Make, prompts, JSONs used for API requests, and more: https://tally.so/r/w2rP8b Affiliates (thank you for the support!): Vapi AI: https://vapi.ai/?ref=im Bland AI (25% off first purchase): https://app.bland.ai/signup?ref=6fa3f481-95f9-4b14-9f9c-f8ee5b33ceac Make: https://www.make.com/en/register?pc=imunir ⏰ Timestamps 00:00 AI Call Center 01:54 Introduction 02:54 VAPI Squad Breakdown 08:05 Example Call Flow 14:07 Setting Up Assistant Prompts 33:03 Creating the Call Center Squad 47:31 Creating the Tools for the Assistants 1:05:15 Account Tools Logic Explained 1:09:24 Account Tools in Make 1:22:26 Appointment Setting Tools Explained 1:26:48 Appointment Setting Tools in Make 1:56:24 Demo Call