Episode 09: Secure Conversations with Agentforce using MFA: Email OTP Verification

In this episode, I walk you through how to implement Multi-Factor Authentication (MFA) in Agentforce using Email OTP verification. You'll learn how to: Build a Flow to generate and send a verification code to a user’s email Create a second Flow to verify the OTP entered by the user Set up two Agent Actions to trigger both flows within Agentforce Configure a custom Service Agent with topics, instructions, and actions to manage the user journey This setup ensures that before any conversation begins, the user’s identity is verified securely — a real-world use case that adds a layer of trust to customer interactions. Whether you're working on secure chat flows or exploring Agentforce's capabilities, this episode gives you a practical guide to implement authentication in a simple, scalable way. If you're looking to enhance your Salesforce skills and dive deeper into Agentforce, this tutorial is perfect for you! 📲 Connect with Me Let's stay in touch and grow together on this Salesforce journey! 🔗 LinkedIn: https://www.linkedin.com/in/ankitgangwani51 ☕ Support My Work If you're learning something valuable from this series, consider buying me a coffee ❤️ 💙 Buy Me a Coffee: https://buymeacoffee.com/ankitgangwani 🔔 Don’t forget to: ✔️ Subscribe to the channel 👍 Like the videos 💬 Drop your questions in the comments 📤 Share with your Salesforce network Let’s build better Agentforce experiences — one video at a time! 💬⚡ #Agentforce #Salesforce #SalesforceConsultant #CustomAgentActions #DataCloud #PromptBuilder #LWC #Apex #EinsteinReplies #DeveloperTools #xGenCode #RAG #AI #LLM