Episode 05: Integrate Facebook Messenger with Salesforce Agentforce | Salesforce Agentforce

In this episode, I walk you through how to integrate Facebook Messenger with Salesforce Agentforce, step by step. We start by creating an Agentforce Service Agent and enabling Omni-Channel to handle real-time incoming messages. Then, I set up a routing configuration and a fallback queue with assigned members. You’ll also see how to build an Omni-Channel Flow for routing logic. After that, I guide you through creating a Facebook Business Page, setting up a Messaging Channel for Facebook inside Salesforce, authenticating it, and activating the integration. Finally, I demonstrate how incoming Facebook messages appear as Messaging Sessions in Salesforce, ready for agents to handle directly in the console. This episode is perfect for anyone looking to expand their Agentforce setup to support Facebook as a messaging channel with real-time routing. If you're looking to enhance your Salesforce skills and dive deeper into Agentforce, this tutorial is perfect for you! 📲 Connect with Me Let's stay in touch and grow together on this Salesforce journey! 🔗 LinkedIn: https://www.linkedin.com/in/ankitgangwani51 ☕ Support My Work If you're learning something valuable from this series, consider buying me a coffee ❤️ 💙 Buy Me a Coffee: https://buymeacoffee.com/ankitgangwani 🔔 Don’t forget to: ✔️ Subscribe to the channel 👍 Like the videos 💬 Drop your questions in the comments 📤 Share with your Salesforce network Let’s build better Agentforce experiences — one video at a time! 💬⚡ #Agentforce #Salesforce #SalesforceConsultant #CustomAgentActions #DataCloud #PromptBuilder #LWC #Apex #EinsteinReplies #DeveloperTools #xGenCode #RAG #AI #LLM