CSDM and CMDB Executive Overview

Mark Bodman provides an overview on how CSDM and CMDB are critical for the products on the ServiceNow platform. He establishes how customers should take a 3 pillar approach to managing the data, and using the CMDB features provided to automate the work required. He covers some of the new products that follows CSDM structures. and provides a brief overview of the CSDM framework. He wraps this up with a sensible approach to adopting CSDM within your organization. 0:45 - The central role of the CMDB and Service Graph across products on the platform 3:25 - Introduction to a 3 pillar approach to managing data and overview of related CMDB features 10:50 - Overview of the product areas, importance of data and metrics affected by improved data quality 11:15 - Overview of the new product features and new product that use and contribute following CSDM structures 16:13 - Review of the full lifecycle approach that CSDM has been based on 18:00 - Introducing the 4 key CSDM data domains and foundation domain 19:56 - Overview of the CSDM V4 one-page diagram used by most ServiceNow Customers 26:50 - Reference review of the CSDM elements to their tables and relationships on the platform itself 28:48 - Taking a pragmatic approach to adopting CSDM in Crawl, Walk, Run, Fly stages 33:14 - Additional useful resources for adopting and implementing CSDM guidance. Community and training: * CSDM V4 White paper: https://www.servicenow.com/community/common-service-data-model/it-is-time-csdm-4-0-draft-white-paper/ta-p/2309441 * CSDM Community Forum: https://www.servicenow.com/community/csdm/ct-p/common-service-data-model-csdm * CSDM Fundamentals Training: https://nowlearning.service-now.com/lxp?id=overview&sys_id=eaa12d8d1bcb10505b2699f4bd4bcb82&type=course * CSDM Example models: https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=fef8303fc3aba99c5922751ce0013178 Impact Services: * CSDM Assessment: https://docs.servicenow.com/bundle/vancouver-impact/page/product/impact/reference/CSDM-assessment.html * Tune up your CSDM: https://docs.servicenow.com/bundle/vancouver-impact/page/product/impact/reference/tuneup-your-cmdb.html Other references: * Boeing CSDM Governance K23 session: https://www.servicenow.com/events/digital/session/1686082028238001E94l/details * CSDM documentation: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/csdm-implementation/concept/csdm-landing-page.html