What Is SaaS Experience For Customer Success Jobs?

If you’ve been looking for a Customer Success jobs, most likely you’ve ran into this requirement: “Must have Software as a Service (SaaS) experience.” But what does it mean? I didn’t want to just give you my half-baked take on this question so I pulled together some answers from the Customer Success community on LinkedIn. This video covers four responses that I believe did a great job at answering this question. Here are the resources mentioned: The original LinkedIn post: https://www.linkedin.com/posts/dianadejesus_customersuccess-activity-6930900999951814656-Obor Resources linked to Annie’s comment: * SaaS organizational structure - https://userguiding.com/blog/saas-roles/ * SaaS terms - https://www.saascommunity.com/operational/saas-terms-and-definitions/ * Voice of Customer for CS - https://www.parlor.io/blog/voice-of-the-customer-program/ * SaaS revenue forecasting - https://blog.logisense.com/a-guide-to-saas-revenue-forecasting * Data storytelling - https://www.shiftparadigm.com/insights/making-data-memorable-with-storytelling/ Head over to https://www.strategiccslabs.com/ for more guidance