What is Knowledge Management? A complete Guide

Explore a written version of this Knowledge Management guide here: https://invgate.com/guides/knowledge-management In this video, we'll explore the essential strategies and best practices to help you unlock the full potential of your organization's knowledge assets. Key moments: 00:00:00 Introduction 00:00:23 What is Knowledge Management 00:01:06 Importance of KM 00:01:41 5 Benefits of Knowledge Management 00:02:20 Types of Knowledge 00:03:34 Knowledge Management Process 00:04:36 Knowledge Management Use Cases 00:05:22 Knowledge Management Best Practices 00:06:12 InvGate KM Tools 00:06:31 Conclusion Learn more about InvGate Service Management here: https://hubs.ly/Q02WkR8r0 #Knowledge Management #itil #incidentmanagement #InvGate #servicedesk