Unified Routing Fallback Queues | #PowerPlatformTV 063

Welcome to POWER PLATFORM TV! SUBSCRIBE to keep up to date on the Microsoft Power Platform, Power BI, Power Apps, Power Automate, Dynamics 365, and more. In this video, we look at Unified Routing fallback queues, which give organizations the ability to handle interactions with customers that fall outside of specified criteria. 0:00 Channel Intro 0:09 What are fallback queues 0:55 Setup 1:21 Create routing 3:21 Create workstream 4:52 Create intake queue 6:36 Create route to queue rule 11:00 Demo normal queue 13:40 Demo fallback queue 17:25 Demo queue full capacity Check out my website, one of the leading blogs on the MICROSOFT POWER PLATFORM: https://carldesouza.com If you enjoyed the video, please LIKE and SUBSCRIBE! And PLEASE follow me on: Twitter: https://twitter.com/carldesouza LinkedIn: https://linkedin.com/in/carld YouTube: https://youtube.com/carldesouza Thanks!