Thinking in Systems: SDN Community Voices nº031

Service design doesn’t happen in isolation—it’s part of a larger system. But how can systems thinking help us design more resilient, interconnected, and effective services? This week, we welcome Daniel Tuitt, Senior Manager, Experience Strategist at Riyadh Air, to explore how systems thinking frameworks and service design methodologies come together to tackle complex, multi-layered challenges. With a background in business design, strategy, and innovation, Daniel will share how organizations can leverage systems thinking to drive long-term impact. As part of our weekly conversations, we invite the Service Design Network community to explore how to apply systems thinking to service design and shift from reactive problem-solving to proactive, systemic change. 🙌 🎟 Interested in joining us live? RSVP now! 📅 Date: Tuesday, March 18th ⏰ Time: 9:15 AM (EDT) / 14:15 (CET) / 21:15 (AWST) #ShareYourServiceDesignStory #ServiceDesign #SDNCommunityVoices #SystemsThinking #DesigningForComplexity