The Friction Project with Bob Sutton
Is it better to prioritize making tasks quick and easy, or should you consider making them slower and more difficult? Bob Sutton suggests smart leaders can make the right things easier and the wrong things harder. Sutton joins Kevin to discuss the challenges faced by organizations as they grow, emphasizing the importance of recognizing both good and bad friction within teams and processes. He highlights the need to balance speed and thoroughness in decision-making, using examples like Google's hiring process evolution and the impact of inefficient workflows on employee morale and productivity. He also touches on leadership approaches like "management walking out of the room" to foster collaboration and decision-making and common traps organizations fall into, such as "addition sickness," where the default solution to problems is adding complexity instead of subtracting unnecessary elements.
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My name is Kevin Eikenberry and I’m here to help you reach your goal as a leader and a human being with Remarkable TV and the Remarkable Leadership Podcast.
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