ServiceNow Service Mapping Implementation - Strategy & Best Practices

In this webinar by Einar & Partners together with iTSM Group you'll learn about service mapping and the factors to consider for creating a successful rollout. 00:00 Introduction 03:30 Agenda 06:10 Preparing Service Mapping 13:30 Planning Service Mapping 31:37 Success factors for implementation 51:05 Benchmarks and rollout models 56:30 Outro The ultimate end-goal for any Service Mapping project is to map infrastructure to the application layer automatically. However, there are many pitfalls, especially in a dynamic and DevOps-driven world of cloud and infrastructure. Alexander Ljungström, who previously worked at ServiceNow in the Service Mapping team and Fabian Kunzke, ITOM- & AIOps lead (iTSM Group), discloses their knowledge without any sales-fuzz or reiterating product documentation. For those of you who want to learn more about ITOM Service Mapping (among other ITOM topics) visit the Einar & Partners digital research archive on: https://einar.partners/digital-research/. Want Service Mapping advice? Contact Einar & Partners on: https://einar.partners/get-in-touch/ -------------------- Thank you for reading the description. Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps. To stay up with all our latest videos and news, follow us on LinkedIn where we publish all the latest videos including teasers, links to white papers, and announce workshops. LinkedIn: https://bit.ly/3fARpSb YouTube: https://bit.ly/3rZde2Q Want to read more about our organisation and the digital research we conduct? Head over to https://www.einar.partners/ If you want to reach us directly, send us an email at [email protected]