Service Robots, AI & Intelligent Automation: Implications for Firms, Markets & Society

🤖Join us for a thought-provoking discussion that will challenge the way you think about the future of services. 🤖 The future is here, and it’s being shaped by groundbreaking technologies like generative AI, service robots, and intelligent automation. These innovations are not just transforming how businesses operate—they’re redefining the way we live, work, and interact with the world. 🌟 What are the implications for firms, markets, and society as a whole? 🌟 How do we navigate challenges like dehumanization, algorithm bias, and privacy concerns? I’m thrilled to share that I’ll be having a deep conversation into these topics in an upcoming podcast with Jochen Wirtz (https://www.linkedin.com/in/jochenwirtz/) , Vice Dean and bestselling author, on March 26, 2025. Together, we’ll explore: ✅ The dawn of the digital service revolution and its parallels to the industrial revolution. ✅ How firms can adapt their strategies to leverage these technologies effectively. ✅ The societal implications, from job displacement to ethical considerations. ✅ And much more! 📍 Podcast Location: Umatta Consulting (https://www.linkedin.com/company/umatta-consultinghr/) on Spotify (https://www.linkedin.com/company/spotify/) 🎙️ Service Robots, AI & Intelligent Automation: Implications for Firms, Markets & Society 📅 March 26 | 8:00 PM EST 💡 Featuring Dr. Jochen Wirtz (https://www.linkedin.com/in/jochenwirtz/) , Vice Dean MBA Programs at National University of Singapore (https://www.linkedin.com/company/national-university-of-singapore/) and Best-Selling Author. Stay tuned for more details, and let’s start the conversation now:💬 What do you think will be the biggest impact of AI and intelligent automation on the service sector?💬 How can we ensure these technologies are used ethically and equitably? #AI (https://www.linkedin.com/feed/hashtag/?keywords=ai&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #ServiceRobots (https://www.linkedin.com/feed/hashtag/?keywords=servicerobots&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #IntelligentAutomation (https://www.linkedin.com/feed/hashtag/?keywords=intelligentautomation&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #FutureOfWork (https://www.linkedin.com/feed/hashtag/?keywords=futureofwork&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #DigitalTransformation (https://www.linkedin.com/feed/hashtag/?keywords=digitaltransformation&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #Innovation (https://www.linkedin.com/feed/hashtag/?keywords=innovation&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #Podcast (https://www.linkedin.com/feed/hashtag/?keywords=podcast&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #JochenWirtz (https://www.linkedin.com/feed/hashtag/?keywords=jochenwirtz&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528) #UmattaConsulting (https://www.linkedin.com/feed/hashtag/?keywords=umattaconsulting&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7300697246503702528)