Our Startup's New Onboarding Flow! w/ Designer & Dev

This year we launched a new customer support product, 100,000+ people joined Jam, and big companies signed up entire teams! So, it was time to rethink how we welcome users to a new way of reporting & fixing bugs. Today, Jam designer, Martin, and developer, Petar, get into the details and challenges of building new onboarding flows to make it easy for anyone to start Jamming - no matter how they found it! We discuss: 0:00 Introduction 0:23 Martin’s classic lil roast of our old onboarding 2:28 Figma tour of Jam’s new onboarding flows for self-serve & ‘invite your team’ 7:01 The first-ever question in Jam onboarding 8:04 Getting data from prototypes before launching to our users (community surveys & Maze) 13:20 Illustrations vs. the actual product UI to make onboarding easier 16:39 Petar gets into variations for edge cases, live from our PR environment! Subscribe to Building Jam on YouTube, Spotify, and Apple Podcasts. New episodes drop every Friday at 10AM ET. See you there! Join 150k+ happy users at https://jam.dev/ for 1-click bug reports that engineers love.