Onboarding Web Design Clients Like a Pro with Brad Hussey

Ep. 188 - The onboarding phase of a web design project (i.e., after the client pays and gets started) is one of the most important yet overlooked steps in the entire web design process. It is often a challenging aspect of the project because, if not done correctly, it can be extremely time-consuming for YOU the designer and can set the stage for a negative experience for your client. Luckily, there are a few simple tweaks you can make to your onboarding process to save you time, make your clients feel empowered and pumped up and make you look like a total pro. In this podcast episode, I’m excited to have repeat guest and seasoned web design professional Brad Hussey who shares his proven process for saving time, automating and making a kick-ass onboarding experience for web design clients. This one is filled with massive GOLD so bring an ax and get ready to dig it! P.S. Sorry for the dad joke but sometimes I can’t help myself 🤷‍♂️ In This Episode 00:00 - Introduction 03:46 - Greeting to Brad 09:00 - Letting all clients go 12:15 - Starting over 14:31 - Necessity to productize 16:45 - SOP hang-ups 19:25 - Boundaries for creatives 30:00 - Process effort = results 33:30 - Pick a day & full pay 34:47 - Trello over Basecamp 36:37 - Scripted video 37:36 - Lengthy questionnaire 39:36 - Competition research 41:54 - Copywriting pitches 44:07 - Give a deadline 48:52 - What to do with feedback 52:13 - Be like a ninja 55:58 - More work at first 57:04 - Set up a fail-safe process 1:01:49 - Start with your next client Connect with Brad and get all the links and resources mentioned in the episode at: https://joshhall.co/188 Subscribe to the podcast on: Apple/iTunes - https://apple.co/36wnnc3 Google Play - http://bit.ly/32c5EmD Stitcher - http://bit.ly/2QM0sUh Spotify - https://spoti.fi/36ttMEZ TuneIn/Alexa - http://bit.ly/2MOg2MP YouTube - http://bit.ly/2CdGSYM