Omnichannel Customer Service: What It Is And Why You Need It

What's omnichannel customer service and why it's crucial for your business? Learn more ➡️ https://bit.ly/LiveChat-omnichannel 📹 Subscribe ➡️ https://bit.ly/LiveChat-Subscribe 00:00 Intro 2:05 Understanding your customer 5:21 How to use LiveChat to provide omnichannel customer service? 12:09 It's all about the customer's experience. Omnichannel Customer Service: What It Is And Why You Need It If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think it’ll sell itself and you can just watch your sales number grow, you're in for an unpleasant surprise. Yes, your product or service should be the cornerstone of your business. Still, you'll need a communication strategy that includes marketing, sales, and customer service at every step of the customer life cycle. "What’s Omnichannel Customer Service and Why Do You Need It for Stellar Customer Experience?" https://bit.ly/LiveChat-omnichannel Messaging channels you can use with LiveChat: https://www.livechat.com/features/channels/ — 📹 Subscribe ➡️ https://bit.ly/LiveChat-Subscribe --- Join us! 👍 Facebook ➡️ https://www.facebook.com/livechat 📸 Instagram ➡️ https://www.instagram.com/livechat/ 🐦 Twitter ➡️ https://twitter.com/LiveChat 👔 Linkedin ➡️ https://www.linkedin.com/company/livechat/ 📹 YouTube ➡️ https://www.youtube.com/livechat 🤖 GitHub ➡️ https://github.com/livechat — Hi, great to see you here! :) We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family: ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly. However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers. Want to learn more? Go to www.livechat.com and join more than 36,000 companies that use LiveChat. PS. We know that’s a lot. We’re pretty proud of that.