Moving from Customer Experience to Total Experience, Gillan Ide, Britannic - Annual Summit 2024

Are you verified? Do you have your blue tick?….and I don’t mean Twitter! Branded, Safer, enriched text messaging for the future. Discover how Rich Communication Services (RCS) can transform your customer communication by providing richer, more interactive experiences beyond traditional SMS. This presentation will show you how RCS can boost engagement, increase conversions, and enhance your brand's image through features like media-rich content, direct action buttons, and real-time feedback — all while ensuring greater security and reliability. This session will equip you with the tools to stay ahead in the competitive world of digital communication. #RCS #WhatisRCS #enrichedtextmessages #customercommunication #digitalcommunication #businesstransformation