Knowledge Management - Operations Masterclass (E02)

In this masterclass episode, Charlene Chen talks to Joseph Buckley and Rayan Bannai to get their expert insights on how to get knowledge management right. We cover: - Why knowledge management is important - How to create a culture of documentation and accountability - How to know if it’s working - The role of tools and technologies - The right time to start thinking about it - Other secrets and top tips for success This episode featured: Charlene Chen, Co-Founder of Operations Nation Joseph Buckley, VP of Operations and Finance from Apolitical Rayan Bannai, Founder of Squared Consulting The Operations Masterclass series was created by Qatalog and Operations Nation. 00:00 - Intro 01:25 - Joe Buckley 12:19 - Rayan Bannai