Jude Schramm on AI, Fintech, and Transforming Fifth Third’s Digital Strategy | Technovation 941

Fifth Third Bancorp CIO Jude Schramm shares how he has spearheaded a comprehensive digital transformation over the past seven years, positioning the bank for growth, resilience, and innovation. Jude discusses the modernization of IT infrastructure, the integration of AI tools for employees and customers, and the bank’s strategic fintech acquisitions, such as Rise Money, to advance in embedded finance. He also delves into the evolution of customer experience, emphasizing a blend of human and digital interactions to meet modern banking needs. Additionally, Jude reflects on lessons from his tenure at GE, including the importance of leadership development and applying Lean Six Sigma principles to technology and business processes. 00:00:00 Introduction and Guest Welcome 00:00:58 Overview of Fifth Third Bank 00:01:50 Role and Responsibilities of a CIO 00:03:03 Modernization Journey at Fifth Third 00:06:37 Enhancing Customer Experience 00:11:24 Building Future-Ready Teams 00:16:25 Fintech Acquisitions and Partnerships 00:22:09 Enterprise Data and AI Integration 00:28:25 Reflections on GE and Leadership 00:34:14 Future Trends and Closing Thoughts