Jira Service Management Crash Course 2025

Let's introduces a new video series focused on Jira Service Management (JSM), starting with a crash course aimed at beginners or those with minimal experience. The video covers how to quickly start using JSM by discussing its pricing model, installation process, and exploring its default setup and basic functionalities. 00:00 Welcome to the JSM Course! 00:18 Introduction to JSM and Its Benefits 00:43 Consulting Services and Self-Learning 01:08 Exploring JSM: Pricing, Installation, and Setup 01:40 Understanding JSM's Relationship with Jira and Confluence 02:51 Ticket Creation Methods in JSM 04:13 Diving into JSM Licensing and Pricing Models 07:04 Choosing the Right JSM Version for You 09:15 Setting Up Your JSM Account and Project 10:59 Navigating Project Templates and Configuration 17:12 Creating Tickets and Managing Queues 18:36 Exploring the Queue and Ticket System 19:42 Introducing Boards and Their Configuration 20:17 Diving Into Channels and Portal Customization 21:17 Leveraging the Knowledge Base for Ticket Resolution 23:20 Understanding Organizations and Portal Access 27:30 Project Settings Deep Dive: Request Types and Automation 32:23 Backend Overview: Navigating the Agent Perspective 34:02 Wrapping Up and What's Next Loving what you're seeing? 🌟 Your support means the world! Dive into the description below for some awesome ways to keep this channel thriving. Every click and every visit helps. Thank you for being amazing!💖 ✅ Other Resources and my Services https://projectflow.co.uk/start/ ✅ Subscribe to get all updates https://bit.ly/3xxyyjX