IT Support Interview Questions and Answers for 2025

Are you preparing for an IT Support job interview ? Look no further! In this video, we cover the most commonly asked IT Support interview questions and provide expert answers to help you land the job. Whether you're a beginner or looking to advance your career, these tips and insights will give you the confidence you need to shine in your interview. 🔍 In this video, you'll learn: - Key technical questions you might face in IT Support roles. - How to answer behavioral and situational questions with ease. - Essential tips to demonstrate problem-solving skills. - The best ways to showcase your technical expertise and customer service abilities. 💻 Whether you're applying for a help desk, desktop support, or technical support role, these questions and answers are tailored for IT job market. 👉 Don't forget to LIKE, COMMENT, and SUBSCRIBE for more IT career tips, interview guides, and industry updates! 1. What steps would you take to troubleshoot a computer that won't turn on? 2. How would you handle an angry customer who is frustrated with a technical issue? 3. Can you explain the difference between RAM and ROM? 4. What are some common reasons a computer might be running slowly, and how would you diagnose and resolve this? 5. Describe your experience with various versions of the Windows operating system. Which version are you most familiar with? 6. How would you go about resetting a user's forgotten password? 7. What steps would you take to troubleshoot a network connectivity issue? 8. What is the purpose of BIOS, and what role does it play during the boot process? 9. How do you stay updated on the latest technology trends and developments? 10. What is your approach to prioritizing multiple support tickets? 11. Can you describe a time when you had to explain a complex technical issue to a non-technical user? 12. What remote desktop support tools have you used, and what are your experiences with them? 13. How would you troubleshoot a malfunctioning printer? 14. What security best practices would you recommend to users to help protect their data? 15. Can you explain the difference between a hub, a switch, and a router? 16. How would you handle a situation where you are unsure how to resolve a technical issue? 17. Describe your experience with ticketing systems or help desk software. 18. How would you approach training users on new software or hardware? 19. What steps would you take to diagnose and fix a Blue Screen of Death error? 20. Describe your experience with backup and recovery procedures. 21. What would you do to address a potential malware infection on a user’s computer? 22. What is IT Asset Management, and why is it important? 23. How would you explain cloud computing to a non-technical user? 24. What is the importance of troubleshooting steps when addressing technical issues? 25. How do you maintain professionalism when dealing with a challenging customer or a difficult situation? #ITSupport #ITInterview #TechJobs2024 #ITCareer #TechSupport #InterviewPreparation #ITJobs