Improving the Contractor Experience with Field Service Management

Increasingly, service organizations are outsourcing some of their field service work to 3rd party service providers. These contractor organizations may support different geographies, work types, and products. And they may have different availability – or capacity – based on fluctuations in their workforce. Outsourcing work brings its own challenges including high contractor turnover, poor communication and visibility, lack of control over schedules, and inconsistent documentation. Join Field Service Management (FSM) product managers, Rob Schaefer and Vasanth Terrance, in this interactive webinar to learn more about: • Challenges in engaging Outsourced Service Providers • How to engage Contractors and achieve compliance on a single platform • Managing Contractor capacity to promote scheduling compliance • Improving process compliance and Work Order debrief by Contractors • Live demo • Q&A