👉 Get all of our make.com templates here (including this one): https://www.theaiautomators.com/?utm_source=youtube&utm_medium=video&utm_campaign=tutorial&utm_content=auto_updating_agent
In this video, I’ll guide you step-by-step on how to create a powerful AI customer service agent using Flowise and OpenAI Assistants that you can embed directly into your website.
This bot uses RAG to ground its responses in company data. The Make scenario automatically updates the files in the OpenAI vector store, with your company’s latest information using web crawling (with Firecrawl) and can even escalate issues by creating support tickets for your team to address (via Freshdesk).
🛠️ Tools & Platforms Used:
OpenAI Assistant and GPT-4o - https://platform.openai.com/
FlowiseAI Cloud Link to Skip Waiting List - https://flowiseai.com/auth/signup?referralCode=LEONVZ
FlowiseAI - https://flowiseai.com/
Make.com - https://www.make.com/en/register?pc=aiauto
Firecrawl - https://www.firecrawl.dev/
AirTable - https://www.airtable.com/
Freshdesk - https://freshdesk.com/
👋 Connect with Us: Have any questions or want to discuss more about AI automation? Drop your thoughts in the comments below or join our community to collaborate with other automation enthusiasts!
Chapters
00:00 Intro & Overview
01:39 Flowise & OpenAI Assistant Setup
05:32 Creating Web Crawling Scenario
23:22 Handling Updates to Files
29:54 Setting up Support Ticket Creation Flow