How to Use Email Digest in ServiceNow to Reduce Notification Overload

In this video, I explore how to use the Email Digest feature in ServiceNow to reduce notification overload. Instead of bombarding users with multiple emails, you can consolidate them into a single digest, improving communication efficiency. ✳ 𝐓𝐀𝐊𝐄𝐀𝐖𝐀𝐘𝐒 ✳ What is Email Digest? Learn what the Email Digest feature is and how it enhances the ServiceNow notification experience. Setting Up an Email Digest: Step-by-step guide on configuring an email digest to consolidate multiple notifications into one. Reducing Notification Overload: Understand how this feature helps prevent excessive emails while ensuring users stay informed. Important Configuration Details: Get insights into key configuration settings and what actually happens when an Email Digest is generated. ✳ 𝐂𝐇𝐀𝐏𝐓𝐄𝐑𝐒 ✳ 0:00 - Intro 1:38 - Exploring Documentation 5:20 - Digest Intervals 7:00 - Enabling digest in notifications 10:00 - Configuring digest 14:31 - Activating digest for user 15:50 - Looking into Email Digest tables 17:18 - Checking email properties 19:42 - Looking for Schedule Jobs 21:20 - Enjoying results ✳ 𝐇𝐀𝐒𝐓𝐀𝐆𝐒 ✳ #servicenow #emaildigest #notifications #itsm #automation ✳ 𝐃𝐈𝐒𝐂𝐋𝐀𝐈𝐌𝐄𝐑 ✳ This video is for educational purposes only. Information is provided as-is without any warranty of accuracy or completeness. Use of this information is at your own risk. I do not hold rights to third-party materials used under fair use for educational objectives. I am not liable for any loss or damage arising from your actions based on the content of this video.