How Call Center Scams Actually Work | How Crime Works | Insider

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their networks. He then conveys this information to law enforcement. Call center scams manipulate victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies like Amazon and Microsoft or government agencies like the IRS. Browning speaks to Business Insider about the structure of scam call centers’ offices, recruitment and payroll. He also discusses covers money laundering, the role of police and law enforcement, and solutions for data security. Find his YouTube channel here: https://www.youtube.com/@JimBrowning Anyone who has fallen victim to an online scam can report it to the Federal Trade Commission https://reportfraud.ftc.gov/ 00:00 - Intro 00:32 - The Bait 02:40 - Fake Offices 03:59 - The Hierarchy 06:18 - The Money 08:34 - Finding Victims 10:01 - The Disguise 11:23 - Scammer Language 12:11 - Hacking CCTV 14:35 - The Arrests 16:19 - The Recruitment 18:10 - The Signs 20:04 - The Backstory 21:54 - Credits MORE HOW CRIME WORKS VIDEOS: How 8 Crimes Actually Work (From Money Laundering To Prison Gangs) https://www.youtube.com/watch?v=L8q0zTmstX4 How Burglary Gangs Actually Work https://www.youtube.com/watch?v=0IGgkuF1YJE How Counterfeit Money Actually Works https://www.youtube.com/watch?v=FGAVpJfG1yQ ------------------------------------------------------ #scamcalls #howcrimeworks #insider Insider is great journalism about what passionate people actually want to know. That’s everything from news to food, celebrity to science, politics to sports and all the rest. It’s smart. It’s fearless. It’s fun. We push the boundaries of digital storytelling. Our mission is to inform and inspire. Visit our homepage for the top stories of the day: https://www.insider.com Insider on Facebook: https://www.facebook.com/insider Insider on Instagram: https://www.instagram.com/insider Insider on Twitter: https://twitter.com/thisisinsider Insider on Snapchat: https://www.snapchat.com/discover/Insider/2708030621 Insider on TikTok: https://www.tiktok.com/@insider How Call Center Scams Actually Work | How Crime Works | Insider