Exam Prep MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

GTechLearn is a Microsoft official training provider and consulting company in North America and South Asia. Our commitment and dedication to our clients is expressed by the quality of our professional services, and the long term partnership we build with our clients. We at GTechLearn provide you with expert consulting & implementation services through a team of certified resources having good project exposure and proven skills across most industry verticals in both domestic and international scenarios. GTechLearn is also one of the best training Providers for Microsoft technologies, and has a pool of certified and skilled resources that it can offer extensive trainings to clients. GTechLearn is also the Microsoft authorized Online Services Distributer and Authorize to sell & implement products like MS Office 365, MS CRM Online & many more cloud based services. Summary Candidates for this exam are functional consultants with customer service expertise. They are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. Candidates design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services. Event Agenda Event Agenda Microsoft Dynamics 365 Customer Service Overview Exam Tips & Tricks Important Exam Readiness Resources Test your Skills with Readiness Questions Skills Measured Manage cases and Knowledge Management (25–30%) Manage entitlements and SLAs (5–10%) Implement scheduling (5–10%) Implement multi-session experiences for Customer Service (20–25%) Manage analytics and insights (10–15%) Implement Microsoft Power Platform (5–10%) Implement Connected Customer Service (5–10%) Who Should Attend? Power Users, Low Code Developers, Functional Consultants, Solution Architects, Technical Architects