Essential Helpdesk Tips & Tricks for Microsoft 365

Essential Helpdesk Tips & Tricks for Microsoft 365 In this session I take a look at some of the most common support scenarios and tools that helpdesk professionals simply must know if they are to support Microsoft 365. In addition I’ll also discuss where to find information and ultimately get help or provide help to your customers or partners. Visit me at Andymalone.org Timecodes 00:00 Introductions 01:17 Microsoft 365 Support Tools 03:04 Mobile Support Apps 03:34 Microsoft Lighthouse 04:40 DNS Tips & Tricks 07:00 Useful Support Settings 07:57 Software & Update Settings 10:46 Azure AD Connect Hybrid Tips 13:22 Azure AD Diagnostic Tools 14:07 SharePoint Online Sharing Tips & Tricks 18:29 Onedrive for Business Tips 23:43 Session Conclusions & Next Steps