Canadian National Microsoft Dynamics 365 CE/CRM Community - 5.8.25

Presenter(s): Emily Boiteau & Haley Batucan Session Description: 1:00 - 1:30p - Networking Discussion and DUG Update - we'll come together to introduce ourselves and chat through hot topics impacting our day-to-day work lives. We will also hear about all things DUG! 1:30 - 2:15p - Emily Boiteau & Haley Batucan - What You Didn't Know You're Missing in Customer Insights Journeys - With great power comes great...complexity. Customer Insights - Journeys (CIJ) is packed with potential—but like Peter Parker, it's hiding some superpowers. In this session, we’re taking off the mask and revealing capabilities and features you might not even know exist. Whether you’re designing emails, building journeys, or trying to make sense of all those feature switches, you'll walk away with practical insights to help you make the most of this powerful marketing automation platform. 2:15-3:00p - Panel Discussion and Networking Discussion - we'll debrief what we learned, ask questions, and discuss the value it holds for organizations, the challenges that might arise when implementing, and any other thoughts we might have! View more from this group here: https://www.meetup.com/canadian-national-microsoft-dynamics-365-ce-crm-community/ -- Dynamics User Group (DUG) empowers everyday users, administrators, developers, and partners with the tools and information required to excel in their professions. Online discussion forums, video content, training programs, local user groups via Meet-Up, live interactive virtual and in-person events are just some of the resources members enjoy with their free membership. Visit all the DUG Programs: https://dynamicsusergroup.com/ -- LINKS Website | https://dynamicsusergroup.com/ Facebook | https://www.facebook.com/dynamicsuser Twitter | https://twitter.com/dynconference LinkedIn | https://www.linkedin.com/company/dynamics-user-group/