Becoming AI-Ready with New York Life Chief Data & Analytics Officer Don Vu | Technovation 949

New York Life is embracing AI and data to enhance customer experience and business strategy. In this episode of Technovation, Don Vu, Chief Data & Analytics Officer, shares how he’s leading a transformation at the 180-year-old mutual insurance giant. Don discusses how AI and data modernization are reshaping insurance, the role of data in improving agent and customer interactions, and how New York Life is structuring its organization for agility and innovation. He also reflects on his career spanning Major League Baseball, Northwestern Mutual, and WeWork, and what excites him about AI’s future. 00:00:00 – Introduction 00:01:34 – New York Life overview 00:03:22 – AI & Data Strategy at New York Life 00:06:56 – The role of AI in customer and advisor experience 00:12:01 – AI partnerships and innovation 00:13:47 – AI in claims processing and service operations 00:15:15 – The future of data leadership 00:18:07 – MLBAM: Early experience in Big Data 00:19:54 – AI in education 00:22:16 – Book recommendations & closing thoughts 🎧 An audio-only version of this interview is available as episode 949 of Metis Strategy’s podcast, #Technovation with Peter High. 🔗 Subscribe to Technovation on your podcast platform of choice: https://link.chtbl.com/Technovation 🌍 Learn more: https://www.metisstrategy.com/technovation-podcast/ 📱 Follow us on social: 🔹 LinkedIn: https://www.linkedin.com/company/metis-strategy/ 🔹 Twitter/X: https://twitter.com/MetisStrategy ---------------- #podcast #AI #LifeInsurance #DataStrategy