A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn. Please 👍🏻if you like and ▶️subscribe. Click the 🔔to get notified about new videos. 🚀 [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn how to get clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://go.servicedesignshow.com/free-mini-course ---------------------------------------- 📺 EPISODE GUIDE 01:10 - First encounter with Service Design. 04:30 - Why do we have so many names for doing design? 09:10 - When will we finally do really good research in practice? 15:45 - How much technology do we actually need in Service Design? 24:55 - Marcs golden tip for aspiring Service Designers. 25:56 - Question for the viewers ---------------------------------------- ABOUT MARC STICKDORN @MrStickdorn ➜ https://goo.gl/AU7nfW MarcStickdorn.info ➜ http://goo.gl/k2908S 🔗 LINKS FROM THE SHOW This Is Service Design Thinking ➜ https://go.servicedesignshow.com/amzn_tisdt Smaply ➜ https://go.servicedesignshow.com/smaply Experience Fellow ➜ https://go.servicedesignshow.com/7zqxk ---------------------------------------- 🔔 NEVER MISS AN EPISODE Subscribe to the channel and always stay one step ahead in Service Design ➜ https://go.servicedesignshow.com/subscribe 🎙️ LISTEN TO THE PODCAST Listen to the Service Design Show on your daily commute! * SoundCloud ➜ https://go.servicedesignshow.com/podcast * iTunes ➜ https://go.servicedesignshow.com/itunes ---------------------------------------- On the Service Design Show we discuss how to make a POSITIVE IMPACT through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation, Organisational Change and Creative Leadership we'd love to have you subscribe and join us! 🔔 SUBSCRIBE ➜ https://go.servicedesignshow.com/subscribe