4 Tips To Improve Customer Service | Salesforce Explained

This episode of Salesforce Explained covers a topic we throw around a lot, but not everyone fully understands its importance: customer experience. Is that just a fancy name for customer service? We'll cover all of that and provide some best practices you can do to take your customer experience to the next level! Learn More About Service Cloud: https://www.salesforce.com/products/service/ Watch More Salesforce Explained: https://sforce.co/3SQQ65H #Salesforce Learn More Here: https://www.salesforce.com/blog/customer-experience/?d=7013y000002KIpqAAG&nc=&utm_source=youtube&utm_medium=video&utm_campaign=us_slobaw&utm_content=customer-experience_7013y000002KIpqAAG&utm_term=&ban=us_youtube Salesforce Explained is a weekly series that answers Salesforce's most searched-for questions. Subscribe and turn on your notifications for new episodes! 0:00 - Salesforce Explained Intro 0:33 - What is customer experience? 2:25 - Why is customer experience important? 3:39 - The difference between customer experience and customer service 4:31 - How to deliver a great customer experience 4:43 - Put your customers first 6:07 - How technology can help improve customer experience 7:00 - How automation can help improve customer experience 7:42 - How artificial intelligence can help improve customer experience 8:46 - Leading with trust Watch more and learn more on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: Website: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/sale... About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.