10 Things You Should NEVER Say in Customer Service

Here are 10 words and phrases call center agents shoulder never say if you work in customer service. This contains mock call recordings and explanations. 00:00 Intro 00:04 I'm just doing my job. 01:56 I don't understand. 03:27 It's not my/our fault. 04:45 You're wrong. 05:54 To be honest with you 07:15 Please calm down. 09:07 unfortunately, unluckily 10:41 actually 12:44 Your account is not in our database. 14:23 No Microphone I'm using: https://shp.ee/kckhixm #customerservice #callcenter #customerservice #bpo #kwestyon