#1 What is Problem Management in ServiceNow | A Complete Tutorial for Admins and IT Users

This video introduces you to the complete understanding of Problem Application in ServiceNow and working on Problem application as an Admin and ITIL User. ITIL users will learn how Problem management process works in ServiceNow and how to do reporting in Problem on different fields. Admins will learn how to configure and administer Problem application. This video will cover: - Who should do this training 00:53 - What is Out of the box 01:47 - What is an Problem 02:23 - What is Problem Management 04:07 - How Problem is created 06:04 - Problem Management Process 07:41 - How to manage problems 13:21 - Problem Application in ServiceNow 14:51 - Who can access Problem Application 15:11 - Problem Modules 15:30 - Problem Form 16:49 - Problem Related List 21:15 - Problem Form Menu 22:38 - Problem List 24:03 - Problem States 25:36 - Priority 26:12 Who should watch this tutorial: -If you want to learn Problem application in ServiceNow - If you work on problems in ServiceNow - If you are a problem manager - If you perform root cause analysis in your organisation - If you work as IT Expert in ServiceNow - If you want to do reporting in ServiceNow - If you want to configure Problem application as an administrator with ITIL and ServiceNow best- practices Do watch our Incident Management Series - Part 1 https://youtu.be/KEkoqz6OMDQ - Part 2 https://youtu.be/qUDln5BmzFQ #ProblemManagement #ServiceNow #ServiceNowProblem